105 is a national non-emergency number that will be answered 24/7 by highly trained Police staff. It is free to call from all landline and mobile numbers.
“Introducing 105 is part of our drive to modernise the way we deliver services to the public and ensure everyone in New Zealand can access policing services – anywhere, anytime,” says Commissioner Bush.
“We want people to use 105 to report non-emergency situations. For example, if your car has been stolen, your property has been damaged, or you want to give Police information about crime in your area; use 105.
“111, on the other hand, should still be called immediately if a crime is taking place or there’s a threat to life or property. It’s the number you use to connect with Police, Fire and Emergency, and the ambulance services.”
As well as by phone, people can go online to the 105 website to report certain non-emergency situations, and get updates on or add more information to their existing reports. Currently, lost property, intentional property damage, shoplifting, general theft, and theft from a car can be reported at 105.police.govt.nz.